Placing an order on Gulf Selection is easy and secure. Simply browse our product categories or use the search bar to find items. When you see a product you want, click “Add to Cart.” You can then continue shopping or proceed to checkout. Once you’re ready to complete your purchase, go to your cart (the shopping basket icon) and click “Checkout.” You’ll be prompted to enter your shipping details and payment information. Follow the on-screen steps to finalize your order. You can choose to check out as a guest or create an account. Creating an account can save your information for faster checkout next time and allows you to track orders and view your order history, but it’s not required. After placing an order, you will receive an order confirmation via email. (Tip: If you encounter any issues while ordering, such as trouble with payment or a coupon code, contact us and we’ll help sort it out.)

We currently deliver to all areas across the United Arab Emirates. This includes all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain. Whether you’re in a major city or a smaller town, we will get your order to you. Please ensure your address details are clear (including building name/number, street, area, and an active phone number) to help our couriers reach you. We are working on expanding our services to other Gulf countries in the future. As soon as we add delivery support for other countries (such as Saudi Arabia, Oman, Qatar, etc.), we will announce it on our website. So, stay tuned! For now, if you reside outside the UAE, you won’t be able to place an order to your country yet, but we hope to serve you soon.

Standard delivery time is 1–3 working days within the UAE, depending on your location. Orders to addresses in Dubai, Abu Dhabi, and Sharjah often arrive on the quicker side (sometimes even the next day), whereas deliveries to other emirates or more remote areas might take closer to 3 days. We process and dispatch orders as swiftly as possible. Orders placed before a daily cutoff time (for example, before noon on a working day) often get processed the same day. If you place an order during the weekend or on a public holiday, it will be processed on the next working day, and then you can expect the delivery timeframe from that day. Keep in mind that external factors (weather, courier workload, public health restrictions, etc.) can occasionally cause minor delays. We will keep you informed if there is any unusual delay with your order. You will receive a notification when your order is out for delivery. (If you ever need an urgent delivery by a specific date, contact us – we’ll do our best to accommodate special requests.)

Delivery fees can vary depending on the emirate and the size of your order. The delivery fee will be clearly shown at checkout before you confirm payment, so you’ll know exactly how much it costs. We often provide free or discounted delivery for orders over a certain amount as a promotion. For example, we might offer free delivery for orders above AED X (a threshold), or a flat low fee for smaller orders. If any such promotion is active, it will automatically apply at checkout when your order qualifies. In general, our delivery charges are designed to cover the courier costs; we aim to keep them as low as possible for our customers. You can always find information about current delivery fees on our Shipping & Delivery Policy page (usually a standard fee like AED 5-20 for most areas, potentially a bit more for far regions, unless waived by a promotion). Bottom line: you won’t encounter hidden delivery charges – everything is transparently provided before you pay.

We accept major UAE credit and debit cards as our primary payment methods. This includes Visa and MasterCard (and if applicable, any other widely used card networks in the region). All online payments are processed securely through compliant gateways in Shopify, which means your card information is encrypted and handled with high security standards. We do not store any of your card details on our own servers – when you enter your card number at checkout, that data is transmitted securely to our payment processor. For your convenience, we may also support digital wallet payments or other methods if available (for example, sometimes gateways allow Apple Pay, Samsung Pay, etc., if you’re using a compatible device – if so, you’d see the option at checkout). At this time, we do not accept cash on delivery for orders (all orders are prepaid online). If we introduce additional payment options in the future (like Cash on Delivery, PayPal, etc.), we will update our FAQs and payment page. Rest assured, our checkout is secured with SSL encryption to protect your transactions. If you run into any issue while paying – such as a card decline or technical glitch – you can reach out to our support for assistance or try a different card.

We understand that sometimes you may need to make changes. Yes, you can modify or cancel your order provided you contact us before the order has been processed and shipped. If you realize you need to change something (like removing or adding an item, or changing the delivery address/date) or want to cancel entirely, please email us immediately at info@gulfselection.com with your order number and request. You can also call us if we have a customer service number (check our Contact Us page for the latest contact info). We will do our best to accommodate your request. However, if your order has already been packed and handed over to the courier, or is out for delivery, we might not be able to cancel or change it at that stage. In such cases, if it’s a cancellation, you may have to proceed with a return instead (for eligible items) once it’s delivered. For changes, sometimes we might arrange something with the courier if it’s early in transit (like an address correction), but no guarantees. The key is to inform us as soon as possible. We don’t charge any cancellation fees if we manage to catch the order before shipment. If you paid and we cancel the order, we will refund you in full via the original payment method. (Note: Custom or perishable orders, once processed, might not be cancellable due to their nature, but this generally doesn’t apply to our usual grocery products.)

Our Return & Refund Policy (above in detail) allows returns in cases where the product is defective, damaged, or incorrect. In summary: if you receive an item that is damaged, defective (doesn’t work as intended, expired, etc.), or a completely wrong item that you didn’t order, you should notify us within 48 hours of delivery. We will arrange a return or exchange for you. The item should be unused and in its original packaging. Food items cannot be returned if they’ve been opened or consumed (unless there was a quality issue discovered upon opening, which we will handle case by case). To initiate a return, email us at info@gulfselection.com or with your order number, issue description, and photos of the product/problem. Once we verify the issue, we will either send a replacement or provide a refund to your original payment method. We generally do not accept returns for reasons like change of mind or if you ordered too much, especially for perishable goods. Please refer to the full Return Policy section for all conditions and steps. We aim to make the process hassle-free if it’s a genuine case of a wrong or faulty product – we value your trust and will work quickly to resolve any such problems.

If your order arrives and something is wrong (for example, an item is broken, leaking, or missing), please let us know right away – ideally within 24 to 48 hours of receiving the delivery. The sooner we know, the faster we can fix it. Here’s what to do:

• Email us at info@gulfselection.com (this is our customer support email). In the email, include your order number and a description of the issue.

• If something is damaged or not as expected, please attach a photo of the item and the packaging. For example, if a bottle leaked, a photo of the bottle and wet package helps, or if an item is missing, a photo of what you did receive laid out can be useful for us to verify against our records.

• Provide a brief explanation of the issue. E.g., “One of the jars of honey is cracked,” or “Order #1234 is missing 2 packs of almonds,” or “I received a different product than what I ordered for item X.”
  

Once we receive your email, our support team will review and respond promptly (usually within one working day). We will then take appropriate action to resolve the issue. That could be: sending out a replacement for a damaged item, dispatching the missing item, or arranging a pickup of the wrong item and delivering the correct one. If a replacement isn’t possible (say the item is out of stock), we can refund you for that item. We apologize in advance for any inconvenience – we pack everything carefully, but occasionally mishaps occur in transit. Be assured, we will make it right. Your satisfaction is very important to us, and we strive to maintain a high quality of service.

You can reach us anytime via email at info@gulfselection.com or phone at +971 50 317 9913 for any questions, concerns, or assistance you need. This is our primary customer service email and we monitor it actively. We aim to respond to all inquiries within 24 hours on working days (and often much sooner). If you contact us during a weekend or holiday, please allow us a little extra time, but we’ll get back to you as soon as we’re back online. In your email, please mention your order number if you are inquiring about an existing order – it helps us assist you faster.
Currently, we provide support mainly through email, which allows us to track and resolve issues efficiently. If we introduce phone or chat support, we will update our Contact Us page with the details (e.g., a support hotline number or live chat link). For now, email is the best way and we’re committed to helping you with whatever you need – whether it’s a question about a product, help with placing an order, or after-sales support like returns or technical issues.

Yes, absolutely. We take data privacy and security very seriously. Gulf Selection uses secure technology and follows best practices to protect your personal information. Our website is hosted on Shopify, which provides a secure platform with encryption and firewall protection for customer data. When you enter sensitive information (like your credit card number) at checkout, it’s encrypted via SSL (Secure Socket Layer) technology. We also work only with trusted payment gateways that are compliant to ensure your payment details are handled safely. We never store your full card details on our servers. Additionally, we adhere to the UAE Personal Data Protection Law (PDPL) and other relevant regulations to ensure your data is handled lawfully and transparently. We will not share your personal details with third parties except as needed to process your orders (e.g., giving your address to the courier) or as explained in our Privacy Policy. For more information, you can review our complete Privacy Policy (it’s available on our site), which outlines what data we collect and how we use it. Rest assured, your personal information is in safe hands with Gulf Selection. If you ever have specific concerns about privacy or security, feel free to contact us and we’ll be happy to provide more details or assistance.

We make every effort to ensure that product images and descriptions on our site are accurate and up-to-date, so you know what you’re getting. In most cases, the item you receive will look exactly like the photo and will match the description in terms of specifications, size, quantity, and features. However, there are times when packaging or branding may vary slightly. Manufacturers occasionally update their packaging design or formulas, and there can be small differences (for example, a new logo on the box, or a slight change in packaging color). These changes do not usually affect the core product – it’s essentially the same item on the inside. In rare instances, if an updated version of a product is sent, it will be the equivalent or improved product (for example, a food item might come in a new eco-friendly pack, or a household product might have a “new look, same great product” packaging). We strive for accuracy in descriptions, but if something isn’t clear or if you have a question about a product’s details, you’re welcome to reach out to us before ordering. And of course, if you feel the product you received is significantly not as described (which shouldn’t happen often), let us know and we will address it. Our goal is that you receive exactly what you expect when shopping with us, with no surprises.