Privacy policy

Last updated: December 6, 2025

GulfSelection.com (“Gulf Selection”, “we”, “our”, “us”) is committed to protecting your personal data and ensuring your privacy in accordance with the applicable laws of the United Arab Emirates (UAE), including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “UAE PDPL”). The UAE PDPL provides a legal framework to ensure the confidentiality and security of personal information while emphasizing the rights and duties of all parties. By accessing or using GulfSelection.com (the “Website”), you agree to the terms of this Privacy Policy and the collection and use of your information as described herein.

1. Information We Collect
We may collect various types of personal information from you:

·       Personal Information You Provide: When you use our Website or services, you may provide certain personal data to us, such as:

·       Name

·       Mobile number

·       Email address

·       Delivery address

·       Payment information (processed securely via trusted service provider; we do not store your card details)

• Order history (records of your purchases with us)
• Automatically Collected Information: When you interact with our Website, we automatically receive certain technical information, including:

·       IP address and general location data

·       Device information (e.g. device type, operating system, and unique device identifiers)

·       Browser information (browser type and version)

·       Cookies and tracking data (see our Cookie Policy for details on how we use cookies)

·       Usage and analytics data (e.g. pages visited, time spent, and Shopify analytics on user interactions)

2. How We Use Your Information
We use your personal data for purposes including, but not limited to:

·       To process and fulfill orders, including confirming your order, delivering the products to you, and providing updates on your delivery status.

·       To provide customer service, such as responding to your inquiries, complaints, or feedback and resolving any issues with your orders.

·       To improve website performance and user experience, by analyzing how users navigate our site, testing changes in design or features, and ensuring the site functions properly on different devices and browsers.

·       To send marketing communications about new products, special offers, or other information we think you may find interesting, only if you have given consent to receive such communications. (You can opt-out of marketing emails at any time.)

·       To comply with UAE regulations and legal obligations, such as maintaining proper business records, fulfilling duties under consumer protection laws, and responding to lawful requests by government authorities.

We do not sell, rent, or lease your personal information to third parties. Your personal data is used only for the purposes above and as required to provide our services and operate our business (and as otherwise described in this policy). We may aggregate or anonymize data so that it can no longer be linked to you, in which case it is no longer considered personal data.

3. Payment Information & Security
We take security of your payment details seriously. We do not store, sell, share, rent, or lease your credit/debit card details on our systems. All online payments on Gulf Selection are processed securely through payment gateways listed in Shopify (trusted third-party payment processors). These processors adhere to stringent security standards to protect your payment information. We implement appropriate technical and organizational measures (such as encryption and secure protocols) to safeguard your personal data. However, no method of transmission over the Internet is 100% secure, and therefore, while we strive to protect your data, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any account credentials and for restricting access to your devices to prevent unauthorized access to your information.

4. Sharing Your Information
We treat your personal information with care and confidentiality. We may share your data with trusted third parties only in the following circumstances and for the purposes described:

·       Delivery Partners: We provide your necessary contact details (name, address, phone number) to our courier or delivery partners to fulfill and deliver your orders.

·       Payment Processors: Your payment details are transmitted to our payment gateway and banking partners to process transactions on Shopify.

·       Platform Hosting (Shopify): GulfSelection.com is hosted on the Shopify platform. Shopify acts as a data processor on our behalf under the UAE PDPL, which means it may process and store personal data (such as account information and order details) to enable our website functionality. Your data may be stored on Shopify’s secure servers, which could be located outside the UAE (for example, in the USA, Canada, or EU data centers). Shopify provides secure storage, encryption, and firewall protection as part of its service to us.

·       Service Providers: We may share data with third-party service providers who perform functions on our behalf, such as IT support, analytics, email/SMS communications, or security services. These providers are given access only to the information necessary to perform their functions and are contractually obligated to protect it and use it only for those purposes.

·       Government Authorities: If required by law, or if we believe in good faith that it is necessary to comply with a legal obligation, we may disclose your personal data to UAE government authorities, regulators, law enforcement, or courts. For example, we may share information in response to official requests or to meet national security or law enforcement requirements.

Aside from the above, Gulf Selection will not disclose your personal information to any other third parties without your consent, unless we are legally required to do so. We never sell your personal data to third-party marketers.

5. Shopify Hosting & Data Processing
As noted, our Website is built on and hosted by Shopify Inc. (“Shopify”), which provides us with the online e-commerce platform. International Data Transfers: By using GulfSelection.com, you acknowledge that your information may be transferred to or stored on servers outside your country of residence. In particular, Shopify may store and process data on servers located in the United States, Canada, the European Union, or other jurisdictions. Such transfers are necessary for us to operate the website and fulfill services to you. We ensure that any transfer of your data outside the UAE is done in accordance with the UAE PDPL’s requirements for cross-border data transfers (for instance, Shopify as a processor employs robust security measures globally, and by using our site you consent to this transfer of your data internationally for the purposes described). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy wherever it is processed.

6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our site – for example, to keep you logged in, remember your preferences, and analyze site traffic. For detailed information on the cookies we use and your choices regarding cookies, please see our Cookie Policy below. You can control cookies through your browser settings; however, disabling certain cookies may affect the functionality of our site (see the Cookie Policy for more). By default, when you first visit our site, we (or our third-party partners) may place cookies on your device as described in our Cookie Policy, and by continuing to use the site you consent to their use.

7. External Links
Our Website may contain links to external websites or services that are not operated by Gulf Selection (for example, links to a brand’s own site or informational resources). Please note that we have no control over the content or practices of those third-party sites, and this Privacy Policy does not apply to them. We are not responsible for the privacy practices of any site we do not own or control. We encourage you to review the privacy policies of any external sites you visit through links on our Website.

8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this policy, and to comply with applicable laws. This means:

·       For orders and transactions, we retain personal and order information as long as needed to provide our services and as required for our records (for example, for warranty, accounting, or legal compliance purposes).

·       If you create an account, we will retain your account information while your account is active. If you delete your account or it becomes inactive, we may remove or anonymize personal data associated with it, except for information we are required to keep for legal or regulatory reasons.

·       In some cases, even if you request deletion, we may need to retain certain information (e.g., purchase records) to comply with laws (such as tax and financial reporting requirements) or to resolve disputes and enforce our agreements. In all cases, when we no longer have a legitimate need or legal obligation to retain your personal data, we will securely erase, anonymize, or otherwise delete it.

9. Your Rights
Under the UAE PDPL and other applicable laws, you have certain rights regarding your personal data. Subject to and in accordance with UAE law, you may request the following:

·       Access: You have the right to request a copy of the personal data we hold about you and to obtain information about how we process it.

·       Correction: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it.

·       Deletion: You may request that we delete your personal data, where permissible, for example if it is no longer necessary for us to retain it. (Note: we may not be able to delete data that we are required to keep by law, or need to keep for legitimate business or legal purposes. We will inform you if such a situation applies.)

·       Withdrawal of Consent: If we are processing your personal data based on your consent (such as for marketing emails), you have the right to withdraw that consent at any time. For instance, you can unsubscribe from our marketing emails using the “unsubscribe” link, or by contacting us to opt out of marketing.

These rights (access, portability, rectification, erasure, restriction, and objection to certain processing) are provided under UAE law. To exercise any of your data protection rights, please contact us at info@gulfselection.com with your request. We may need to verify your identity before fulfilling certain requests. Please note that these rights are not absolute – for example, a request for deletion can be refused if we have an overriding legitimate reason to keep the data (such as a legal obligation). We will explain any decision to refuse a request. We are committed to honoring your rights and will respond to inquiries or requests within the timeframe required by law.

10. Privacy Policy Updates
We may update or modify this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the policy, we will change the "Last Updated" date at the top. Updates take effect upon posting of the revised policy on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make material changes, we may also notify you by email or by a prominent notice on the Website. Your continued use of GulfSelection.com after any changes to this Privacy Policy indicates your acceptance of the revised terms.

11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

·       Email: info@gulfselection.com

We value your privacy and will do our best to address any issue. If you contact us with a privacy-related inquiry, we may ask you to verify your identity for security purposes. We aim to respond to all legitimate requests within a reasonable timeframe in accordance with applicable law.