Refund policy

Last Updated: 06/12/2025

We want you to be satisfied with your purchases from Gulf Selection. If there is an issue with a product you bought, please review the following policy for returns, exchanges, and refunds.

1. Returns Eligibility
Our return policy covers situations where the product delivered to you is wrong, defective, or damaged. We accept returns only if all the following conditions are met:

·       Product Issue: The item received is damaged in transit, has a manufacturer’s defect, or is the wrong item (not the one you ordered). In other words, the product is not as it should be upon arrival – either defective or incorrect.

·       Timely Request: You contact us and request the return within 7 days of delivery. (This timeframe is important; if more than 7 days have passed since you received the item, we may not be able to honor the return.)

·       Unused & Original Condition: The item is unused, unopened, and in the same condition that you received it. It must be returned with all original packaging, tags, seals, and accessories. The product should not show any signs of use, consumption, or tampering.

Please note: For food and perishable items, we cannot accept returns if the item has been opened, unsealed, or partially consumed, due to health and safety regulations. If a food item is delivered defective or expired, we will handle those on a case-by-case basis in line with this policy (typically by offering a replacement or refund), but simply changing your mind after opening a food product is not covered.

2. Non-Returnable Items
Certain product categories or situations are excluded from our return policy. We do not accept returns in the following cases:

·       Perishable Goods: Items that are perishable or have a limited shelf-life (e.g. fresh produce, dairy, fresh bakery items) are not eligible for return if they are delivered in good condition. (If such an item arrives spoiled or damaged, please contact us immediately – we will address that as a delivery issue rather than a “return.”)

·       Personal Use Items: For hygiene and safety reasons, we cannot accept returns on personal care items, cosmetics, or other products that come into direct contact with the body, if they have been opened or the seal is broken – unless they arrived damaged/defective.

·       Damage After Delivery: Any item that is damaged after delivery (e.g., due to misuse, improper storage by the customer, or accidents in your home) cannot be returned. Our policy covers only issues present at the time of delivery.

·       Missing Original Packaging or Accessories: If an item is returned without its original box, packaging materials, manuals, or any accessories that were originally included, we reserve the right to refuse the return or to charge a restocking fee. Please do not throw away original packaging until you are sure you have no reason to return the item.

·       Change of Mind: We currently do not support returns or exchanges if you simply change your mind about a product (for example, if you ordered the wrong item or no longer want it), especially for food products. Please review your order carefully before confirming purchase.

3. Refund Process
If you have met the eligibility criteria and your return request is approved by our team, here’s how the refund process works:

·       We will provide instructions for returning the product, if a return pickup is required. In many cases involving damaged/defective items, we may arrange a courier pickup of the item from your address at no extra cost to you. (If the return is due to our error or a product issue, we bear the return shipping cost.) Please ensure the item is securely packed for return shipping to avoid any further damage.

·       Once the returned item is received, we will inspect it to verify the problem and the product’s condition. This inspection is usually done promptly. If the item is confirmed to be defective, damaged, or incorrect as you described, we will approve the return. (If we find that the item is not defective or the conditions of the return policy were not met, we will notify you and the item may be sent back to you.)

·       For approved returns, we will process the refund to your original method of payment. For example, if you paid by credit card, the refund will be issued to that same credit card; if you paid by a debit card, it will be returned to that card account. We do not offer refunds in cash or to different accounts for online payments.

·       Refund Timing: Once approved, we aim to issue the refund promptly. However, it may take some time for the refund to be fully processed by your bank. Typically, you can expect the refunded amount to reflect in your account within 7–14 business days after we confirm the refund. This timeframe accounts for internal processing and your bank or card issuer’s processing speed. We will notify you (via email or your account) when the refund has been issued from our side. If a considerable time has passed (e.g., 2 weeks) and you have not received the refund, please first check with your bank/credit card company, as processing times can vary; if they have no record, then contact us for assistance.

Please note that any original shipping fees you paid (if any) are typically non-refundable, except in cases where we made an error or the product arrived damaged/defective. If only part of an order is returned, we do not refund the original shipping charge since the service was provided for the order delivery.

4. Exchanges
We will replace an item with a new one (exchange) only if the item delivered to you was defective or incorrect. Exchange requests must also be made within 7 days of delivery and are subject to stock availability. If you receive a damaged or wrong item and prefer to get a replacement instead of a refund:

·       Contact us within 7 days of delivery and indicate that you would like an exchange for the same item.

·       If the exact item is in stock and available, we will arrange to send you a replacement unit once the return of the original item is underway. In many cases, the courier who picks up the defective item will simultaneously deliver the replacement (if our operations allow).

·       If the exact product is no longer available (for example, it’s out of stock or discontinued), we will inform you. In such cases, you may choose to wait for it to come back in stock (if applicable), or opt for a refund, or possibly accept an alternative similar product (subject to mutual agreement).

·       All conditions that apply to returns (item must be unused, in original packaging, etc.) also apply to exchanges. If the returned item is found not to meet our eligibility criteria, we won’t be able to send the replacement and the item will be returned to you as is or a refund refused.

·       We do not offer exchanges for different variants or different products (e.g., exchanging one flavor for another) unless the one you received was sent in error. If you simply want a different product, please place a new order for that item.

In summary, exchanges are only provided for defective or incorrect items to ensure you get the product you originally paid for in proper condition.

5. How to Initiate a Return or Exchange
To start a return or exchange process, please contact our customer service within 7 days of receiving your order. The easiest way is to email us at info@gulfselection.com. In your email, please include:

·       Your Order Number: This can be found in your order confirmation email or packing slip.

·       The Item(s) You Wish to Return/Exchange: Specify the product name and quantity.

·       Reason for Return/Exchange: Briefly describe the issue – for example, “received broken jar,” “product leaking,” “wrong item delivered,” or “item has defect in electronics,” etc. If possible, include clear photos of the item and the damage/issue. Photos help us expedite the process and validate the claim.

Once we receive your request, our support team will respond (usually within 1 business day) with further instructions. We will confirm if the item is eligible for return and guide you on the next steps. Depending on the situation, next steps may include: scheduling a pickup by our courier, guiding you to drop off the item at a certain location, or (in rare cases) simply instructing you to dispose of a damaged item without return. Do not send any item back without receiving return authorization – we need to ensure it is tracked and goes to the correct location.

For any questions regarding this policy or to follow up on a return request, you can contact us at info@gulfselection.com. We are committed to resolving issues fairly and promptly. Customer satisfaction is our priority, and we will work with you to ensure any valid concerns are addressed in accordance with this policy.